FAQ: Device Management
Q: Can I have more than one type of device?
A: Yes - you can have as many types of Superspree devices under your account as you like.
Q: Can I direct different devices to different donation campaigns?
A: Yes - you have a range of options:
each device can go to a separate campaign,
all devices can go to the same campaign
you can group devices and allocate each group to a different campaign
you can allocate each campaign to a different mode - you can have devices for donation mode, story mode and GiftAid collection in the same account.
Q: If we lose a device, can we deactivate it?
A: Yes - please let us know in writing which device you have lost and we will deactivate it. If you find it at a later date, it can be reactivated.
Q: How do you keep the devices secure?
A: Each device is configured and tested by Superspree before we ship it to you. Once it has passed our testing protocols, we encrypt (or 'lock') the device.
Q: I don't want responsibility for management of our devices. Will you do it for us?
A: Yes - we have a service called 'Managed For You'. Many of our existing clients use this to keep things simple for their operations.
Q: Which payment processors do you support?
A: At the moment, we support full integration with Stripe and SumUp. We are adding more as we speak.
Q: Which donation platforms do you support?
A: We support donation platform integration with all the major global donation platforms. Examples include JustGiving, Enthuse, Donorbox, Benevity, Philanthro and even The Giving Block for shares and crypto based donations.
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